Returns
Because these are personal-care products, we accept returns only in the following cases:
- The item was damaged in transit or leaking on arrival.
- You received the wrong item or wrong pack size.
- The item is expired or the seal was broken on delivery.
Please report the issue within 48 hours of delivery with photographs, using the contact details on our Contact section. Approved returns are picked up or returned per our instructions.
Refunds
- Prepaid orders: refunds are issued to the original payment method within 5–7 business days of the returned item passing our check (gateway timelines may add 2–3 days).
- COD orders: refunds are made via bank transfer to an account you nominate, after the returned item is received.
- Shipping charges are refunded only when the return is due to our error.
Non-returnable situations
Change of mind, opened/used products (other than transit damage), and requests made after 48 hours of delivery are not eligible for return.
Cancellations
You may request cancellation while the order status is still Pending or Confirmed. Once shipped, orders cannot be cancelled but can be refused at delivery (COD) or returned as above.
Please have this policy reviewed by your legal advisor before going live.